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Office Information Systems: Websites

This guide is designed to help students and faculty access credible resources related to the study of office information systems (Receptionist, Customer Service, Dental Front Office, Medical Billing and Coding, Office Clerk, Office Specialist).

Evaluating Websites

When doing research on the web it is really important to evaluate the source.  There are many different methods of deciding if a source is credible, an easy evaluation phrase to remember is The CRAAP Test:

CURRENCY
timeliness of the information

RELEVANCE
importance of the information for your needs

AUTHORITY
source of the information

ACCURACY
reliability, truthfulness, and correctness of the content

PURPOSE
reason the information exists

NOTE: It's not always this simple.  Ask about Lateral Reading.

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